Zaken Investigation
Who Investigated The Zaken Corporation?
Ripoff Report is a consumer advocacy organization run by the Bad Business Bureau. It has been in operation since 1999.
Why Did They Investigate The Zaken Corporation?
After reading complaints about Zaken on Rip-off Report, Tiran Zaken, President and CEO of The Zaken Corporation, contacted them to resolve the customer complaints.
How Did They Investigate The Zaken Corporation?
Rip-off Report spent a number of months investigating The Zaken Corporation and its business practices and the complaints that had been made by past customers.
What Did They Find In Their Investigation of The Zaken Corporation?
The findings of the investigation were:
- A former ex-employee instigated many of the online complaints
- This ex-employee was running the New York east coast office and was fired by the Company for doing business against The Zaken Corp. and its’ associates, ripping off both the Zaken Associates and the Zaken Corp. Also, this individual was purposely mistreating Zaken Corp. customers in an effort to create problems for them.
- After his termination he threatened to start a “Competing” business and started spreading many lies on the internet about Zaken Corp.
- Zaken has also recently fired 4 employees who The Zaken Corp. felt were not providing it’s customers with top customer service
- Zaken reports he has fired the Office Manager of the New York location/office so that this former employee’s unethical practices in business are no longer a part of the way they do business now.
Rip-off Report also obtained a list of other customers who had previously complained. They obtained the list through existing employees, confidential sources, and contacted them. Here is a representative sampling of the results representative of those calls:
- Of those who had complained, the most representative response was like this respondent “We were frustrated and that is why we filed a report, but since our recent contact with Zaken Corporation, we have a refund, but we are so pleased about the response to the situation that we are thinking of investing in the business again.”
- We did have a couple respondents like this one “I have not received anything back yet, but they’re being real nice about it.”
- Two individuals were nasty; one said to take a (Censored) hike!
- There were a couple complainants who were unaware of the remediation effort by Zaken, but assured us that they would make contact in the near future.
What Were Their Conclusions After The Investigation Of The Zaken Corporation?
Rip-off Report feels that The Zaken Corp., is a legitimate operation and in some cases, has been a victim of circumstances. Zaken Corp admitted they needed improvements and new policies with respect to refunds and customer service. They are now in place.
Rip-off Report cannot vouch for the Zaken Program itself, as we do not have any first-hand knowledge or experience of the program, but, we do know, they have made a commitment to satisfy all customers past and present. Our investigation reveals they do have a large customer base of satisfied clients/associates and they do buy, sell and warehouse tens of thousands dollars worth of closeouts with their associates each month, .. someone out there is making money with their program.
Was There Any Follow Up After The Investigation Of The Zaken Corporation?
On May 7 2011, Rip-off Report issued a Special Update on their report on The Zaken Corporation that stated:
“Zaken Corporation remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Zaken Corporation is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.
To date, Zaken Corporation has made good faith efforts to resolve all complaints reported on Rip-off Report. Based on our experience, the member business has proven to be among the top members of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.
Over time and since becoming a member, Zaken Corporation has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Zaken Corporation remains committed to improving customer satisfaction.”
Click here to read the full investigation report by Rip-off Report. http://www.ripoffreport.com/home-based-business/zaken-corp/rip-off-report-investigation-24p7c.htm